Service-Level Agreement Program (SLA)
Although our clients publish their own content without assistance, many find it helpful to have an ongoing relationship with Digital Deployment to provide high-assurance support, offer ongoing training, and refresh their site with new features and the latest technology. To aid our clients, we have developed a Service-Level Agreement program (SLA) which makes this expertise affordable and available.
Our unique SLA program offers several advantages over a traditional hourly agreement:
- An all-inclusive program at a flat rate
- Offers a complete warranty for any sudden problems you encounter with your website, creating a financial incentive for Digital Deployment to build an error-free product (compared to other models which charge to repair problems and resolve issues with the product provided)
- Includes ongoing feature development, providing the latest technology and new functionality; website is continually upgraded with the latest security updates
- Includes ongoing training and professional development to better leverage the site’s technology and website best-practices
Plain and simple, the SLA covers everything you need at a flat rate, offers you unlimited support, new features and upgrades every month, and ongoing training and professional development.