Post Heather King

Supporting you 20x faster

When you’re working on your site and hit a snag, it’s good to know that help is available. We guarantee a response and resolution time for each support ticket that is submitted, depending on the priority that you set – but we don’t want to just meet those timeframes, we want to wildly beat them. And we are, with a nearly 20-fold improvement in our first response times compared to 2016.

Average First Response Time

2016 2017 Last 30 days
4 hrs 1 min 1 hr 49 mins 13 mins

 

Average Final Resolution Time

2016 2017 Last 30 days
10 days 4 days 2 days

Providing you with fast support is so important to us that we have added dedicated support staff. It’s one of the ways that we demonstrate our commitment to help you have the best experience possible with your site.