Digital Deployment uses Basecamp, one of the most popular and useful online project management tools, to manage the website development process, facilitate communication between team members, track to-do items, track the status of deadlines, distribute meeting agendas and notes, provide technical support to the client, answer frequently asked questions, and support “institutional memory” – providing the client with a single place to find any and all communication about the website. This tool offers several advantages over traditional e-mail communication:

1. If the client has a new staff person, he or she can go back and see all communication they missed prior to being a part of the project.
2. If the client asks a question, the response time from Digital Deployment is tracked and available for everyone to see.
3. When Digital Deployment answers a question, that answer becomes available to everyone on the team.
4. Members of the client’s team can subscribe to daily digest updates of the project, summarizing all messages, milestones, documents, and to-dos that were worked on during the day without needing to be CC’d on every communication.
5. Basecamp works with e-mail and is very intuitive and easy to use.