Digital Deployment uses Basecamp, one of the most popular and
useful online project management tools, to manage the website
development process, facilitate communication between team
members, track to-do items, track the status of deadlines,
distribute meeting agendas and notes, provide technical support
to the client, answer frequently asked questions, and support
“institutional memory” – providing the client with a single place
to find any and all communication about the website. This tool
offers several advantages over traditional e-mail communication:
If the client has a new staff person, he or she can go back
and see all communication they missed prior to being a part of
the project.
If the client asks a question, the response time from Digital
Deployment is tracked and available for everyone to see.
When Digital Deployment answers a question, that answer
becomes available to everyone on the team.
Members of the client’s team can subscribe to daily digest
updates of the project, summarizing all messages, milestones,
documents, and to-dos that were worked on during the day without
needing to be CC’d on every communication.
Basecamp works with e-mail and is very intuitive and easy to
use.
